We Want You to Be Satisfied!
At The Dog Nose It, we strive to provide high-quality products for all your K9 Nosework needs. If you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility
- Items must be returned within 30 days of the purchase date.
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Custom or personalized items
How to Return
- Contact us at info@thedognoseit.com.au to initiate the return process.
- Pack the item securely in its original packaging.
- Include the proof of purchase and a brief note explaining the reason for the return.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Refunds
Processing Refunds
- Once we receive and inspect your returned item, we will notify you via email.
- If your return is approved, we will process the refund to your original method of payment.
- Please allow 5 business days for the refund to appear in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at:
info@thedognoseit.com.au.
Contact Us
If you have any questions about our return and refund policy, please contact us:
Email: info@thedognoseit.com.au
We appreciate your business and are committed to providing you with the best service and products for your K9 Nosework adventures!